Privacy Policy

This Privacy Policy (the “Policy”) is issued by Umakhan PRO LLC, registered at Shams Media City, Sharjah, United Arab Emirates (the “Company”, “we”, “us”). It applies to personal data processed in connection with the VocaLingo website, web application and mobile applications for iOS and Android (together, the “Service”). By accessing or using the Service you acknowledge this Policy. If you do not agree, you must not use the Service.

The Service is intended solely for persons aged eighteen (18) years or over. We do not knowingly collect personal data from children. Upon becoming aware that data relating to a person under eighteen has been collected, we shall delete the relevant account and associated data insofar as reasonably practicable, save where retention is required by law or for the prevention of abuse.

We process such personal data as is necessary to operate the Service, including account identifiers (email address, name or display name, and identifiers associated with third-party sign-in where used); language, timezone and preference settings; content you submit or generate (text, prompts, chat, documents, images, audio, video, voice samples and tool history); telephone numbers and call metadata where you use calling features; optional address-book access limited to numbers you select for a call; device, network and application technical data; approximate location derived from network address; identifiers used for security and fraud prevention; notification tokens where notifications are enabled; diagnostic and usage data; records of credits, purchases and promotions; and cookies or equivalent storage on web surfaces. Device permissions (microphone, camera, media library, contacts, notifications) are requested only where a feature so requires and may be refused or withdrawn in system settings, in which case the corresponding feature may be unavailable. We do not conduct continuous background geolocation.

We use personal data to provide, maintain and secure the Service; to authenticate users (including anonymous sessions subsequently linked to an identified account); to process payments, subscriptions and promotional credits; to transmit transactional and, where enabled, push communications; to provide support; to detect, prevent and investigate fraud, multi-accounting, promotional abuse and other misuse; to measure and improve the Service; to comply with legal, tax, accounting and platform obligations; and to establish, exercise or defend legal claims. Where the GDPR or analogous laws apply, processing is based on performance of a contract, legitimate interests (in particular security, abuse prevention and service improvement, balanced against your rights), consent where optional permissions or marketing so require (withdrawable without affecting prior lawful processing), and legal obligation.

The Service is an artificial-intelligence product. Content required to fulfil a request is transmitted to third-party processors of language, speech, image and audiovisual tasks. We do not sell personal data and do not use your content to train our own foundation models. We do not routinely attach your account email or name to processor requests as an identifier; content you submit may nonetheless contain personal data if you include it. Where a processor offers a control not to use API or customer content for model training, we enable it. We do not control all independent practices of processors. Their terms and policies apply in addition to this Policy. Processors may process data outside your country of residence.

Calling features, where offered, involve telecommunications and, if enabled by you, real-time or recorded processing of call audio for translation or assistance. You are solely responsible for informing other parties and for obtaining all consents required by applicable intercept, recording and privacy laws in every jurisdiction implicated by the call. Custom-voice features process a voice sample to produce a voice profile. You may submit only a voice you own or for which you hold all required rights and consents, and you shall not use synthetic voice to impersonate, defraud or otherwise infringe the rights of others. We may delete voice profiles and related outputs where we reasonably believe rights are lacking or abuse has occurred. If you submit data relating to third parties, you warrant that you have a lawful basis to do so; we process such data on your instructions.

Payments are processed by the relevant app-store or payment institution (including Apple, Google, subscription-entitlement intermediaries, web checkout providers and, in selected regions, local payment institutions). We do not store full payment-card numbers. We share personal data with processors only as required to operate the Service, including artificial-intelligence and media processors, telecommunications providers, hosting, authentication and storage providers, payment and entitlement providers, security and fraud-prevention providers, analytics, diagnostics and notification providers, and professional advisers or public authorities where required by law or to protect our rights. A current description of processor categories is available on request at info@vocalingo.app. We do not sell personal data and do not share it for cross-context behavioural advertising.

Data are stored and processed on infrastructure of our hosting and database providers. We apply access controls and encryption in transit. No transmission or storage is entirely secure. Account and content data are retained while the account remains active and until deletion of items or of the account, subject to backup cycles. Payment, credit, promotional and security records may be retained after closure or suspension as required for accounting, tax, fraud prevention and disputes. You may delete results in the application and may delete your account. Immediate erasure is not available where law or fraud prevention requires retention.

The Company is established in the United Arab Emirates. Personal data may be processed in the UAE and in other countries where our processors operate, which may not afford an equivalent level of protection. Where required, we rely on appropriate safeguards. Depending on your location, including the UAE PDPL, EU/UK GDPR and California CCPA/CPRA, you may have rights of access, rectification, erasure (subject to exceptions), restriction, objection, portability, withdrawal of consent, complaint to a supervisory authority, and opt-out of sale or sharing (we do not sell personal data). Requests: info@vocalingo.app from the address associated with the account. We may verify identity. Exercise of rights will not result in discriminatory treatment. Web surfaces use cookies or local storage for locale, session and analytics; blocking them may impair functionality. Native applications use software development kits for equivalent operational and analytics purposes rather than browser cookies.

This Policy may be revised. The date of last update shall be amended accordingly. Material changes may additionally be notified in the Service or by email. Continued use after the effective date constitutes acceptance except where applicable law requires a different form of consent. Privacy enquiries: info@vocalingo.app.